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What you need to know about Zoom for Education

Zoom for Education has been adopted by thousands of schools nationwide. Zoom began marketing to K-12 schools in November 2019, prior to the  Covid pandemic.  Zoom also created a website specific for education:  https://zoom.us/education.  Zoom has referred to its education platform as a Zoom for K-12 service  but apparently rather than face data privacy and transparency requirements for contracted school service providers in Colorado law,  Zoom NOW claims they are not a school service.  More on this below, but first we’ll focus on Zoom’s third party data sharing and cookies.

When you visit the Zoom for Education webpage, you will see a pop-up box asking if you want to opt-out of third parties using your information–DON’T IGNORE THIS WHEN YOU SEE IT; this alert doesn’t appear every time you visit the page.   Every parent and school district, education official should click More Info and review the cookies on the Zoom for Education website.    WHY?  Because Zoom allows third parties to access student data. In fact, prior to July 2020 and  Zoom’s most recent update to its K-12 privacy policy, Zoom apparently allowed third-party advertising cookies on its Zoom for Education platform.  Common Sense Media actually warned about Zoom’s third party  targeted advertising in April 16, 2020.  Common Sense stated,

“…there are still privacy issue areas where Zoom falls short, including its limited, but still targeted, use of advertising and third-party tracking that may affect students in K–12. (Ads don’t appear on Zoom itself but on other sites kids visit after using it.) “

Similarly, this March 17, 2020  New York Times  article entitled  We Live in Zoom Now,  also warned about Zoom’s use of student data for advertising, quoting Jules Polenetsky, CEO of the Future of Privacy Forum, as saying,

“The standard Zoom privacy policy allows data to be shared for targeted advertising,” Mr. Polonetsky wrote in an email interview. And some of the company’s standard terms are not consistent with the Family Educational Rights and Privacy Act, or FERPA, “in addition to many of the 130+ state student privacy laws passed since 2014”

Interestingly, the next day after this NYT article,  Zoom updated its K-12 privacy policy on March 18, 2020. This March 2020 version stated that,

“We only collect students’ Personal Information to provide the Zoom for K-12 service to the School Subscriber, not for marketing or advertising, and, with the limited exception of our service providers, we do not share Personal Information about K-12 students with other parties”

“… Zoom and/or our third-party service providers also automatically collect some information using methods such as cookies. Information automatically collected may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), operating system, and date/time stamp. We use this information to provide and support the Zoom for K-12 services. We do not use this information to deliver advertising or for any other purpose not related to the delivery and support of the services.”  

On April 9, 2020, Zoom again changed their K-12 privacy policy to this version, which made a few changes but kept the same quoted language above, stating that Zoom does not collect student pii for marketing or advertising.

However, Zoom changed its K-12 privacy policy AGAIN  to this July 2020 version.  This July version made substantial changes.

Students under 16 CANNOT create Zoom accounts.

The July 2020 K-12 Privacy Policy states:

“Student Users are not permitted to create K-12 Accounts but may use the Services when invited to join a meeting hosted by a K-12 Account User.  Although Zoom prohibits children and teens under the age of 16 from creating a Zoom account (and employs an online age screen to support this restriction), Student Users, even if under the age of 13, may join a meeting hosted by a K-12 Account User. School Subscribers are responsible for obtaining any parental consent necessary for use of the Services under their K-12 Accounts by Student Users, including children under the age 13.”

Hopefully K-12 schools, parents, and students are aware of this clear wording and will take heed.  Apparently in their rush to virtual learning during the Covid 19 Spring shut down,  some K-12 schools required students to download the Zoom App and create their own Zoom account- using their school email- in an effort to decrease Zoombombing.  As EdSurge reported in March of 2020, “Students should never be making an account in Zoom,”  “That’s where it can get districts into trouble.” 

No more advertising or analytics.

Another change in the July 2020 K-12 privacy policy :  “There are no third-party advertising or analytics cookies on Zoom’s product pages.”   That is a big change; how do we know Zoom is honoring this and what about all the months prior when advertising cookies were apparently opted-in on Zoom’s K-12 product pages?  (What’s a “product page” and is the Zoom K-12 privacy policy page a product or marketing page? See our analysis and trackers found, here.)

When you click on the More Info link on the pop-up notice, Zoom for Education now automatically opts-out advertising cookies but that was not the case previously, as you can see from this April 2020 screen capture that shows ads were opted-in.

And here is a list of the Advertising Cookies on the Zoom for Education page that apparently prior to July 2020 were automatically opted-in, ( we underlined in red), and allowed  cookies “to serve ads relevant to your interests” unless the user clicked the opt-out box.

Why all the changes to the K-12 privacy policy?

Zoom for Education has changed its privacy policy several times, which itself raises serious concerns. Here are some of the privacy and security “mistakes” and concerns with Zoom that have already been reported.  One such concern related to the fact that while Zoom’s K-12 privacy policy originally claimed that student data was not used for advertising and student data was only used for educational purposes, the automatic opt-in to advertising cookies implied the opposite.  Was sharing student information with Facebook and LinkedIn, or Twitter, Yahoo, Walmart, Microsoft Advertising, Nielsen Marketing, Google DoubleClick ads really an educational purpose?

Here are a few privacy and security Zoom issues in the news:

  • Zoom falsely claiming data is end to end encrypted, Verge link 
  • Zoom sharing user data with Facebook, link
  • Zoom sharing  user data  with LinkedIn, link 
  • Zoombombing  and FBI warning, link
  • Zoom routing data (with encryption keys) through China, link
  • Over 500,000 Zoom accounts being sold on the dark web, link
  • Zoom’s security issues were exposed over 2 years ago by Dropbox, this is not a new problem, link
  • Class action lawsuit for unlawful eavesdropping, link
  • NY, CT, FL Attorneys General investigate Zoom security practices
    • NY resolved Zoom investigation: NY created this master agreement where Zoom must adhere to certain security requirements but agreement does not require Zoom to get consent or inform parents of when third parties access their children’s data, does not prohibit re-disclosure of data. The agreement does not address use of artificial intelligence, facial recognition, nor is Zoom required to tell parents how student data are analyzed or profiled.
  • Maryland parents concerned about privacy, security of student data collected by Google and Zoom for Education, link 
  • Colorado Attorney General investigates Zoom for Education, link
  • The Electronic Privacy Information Center (EPIC) filed a complaint with the FTC against Zoom in July 2019. “Zoom intentionally designed its web conferencing service to bypass browser security settings and remotely enable a user’s web camera without the knowledge or consent of the user.”  link

So, is Zoom “safe” now?

Common Sense Media recently wrote this July 14, 2020 piece, Privacy Risks of the Top 5 Distance Learning Apps, which evaluated privacy features of Zoom, Apple Facetime,  Microsoft Teams, Google Hangouts, and Cisco Webex.

Common Sense gave Zoom the highest overall privacy rating.

In looking at Common Sense Media’s Privacy Evaluation of  Zoom for Education,  you can see they say that Zoom is clearly being marketed as a School Purpose and intended for students,  “primarily used by, designed for, and marketed toward students in grades preK–12.”

Common Sense Media gave Zoom for Education a high rating for privacy even though  they admit to the following uncertainties:

  • User information can be transferred to a third party.
  • Unclear whether users are notified if their information is transferred to a third party.
  • Unclear whether user information can be deleted prior to its transfer to a third party
  • Unclear whether the vendor describes their deidentification process of user information.
  • Unclear whether data are shared for research and/or product improvement.
  • Unclear whether contractual limits prohibit third parties from reidentifying deidentified information.

And when they ask if there are advertisements or tracking, they say:

  • Traditional or contextual advertisements are displayed.
  • The vendor can send marketing messages.
  • The vendor does provide promotional sweepstakes, contests, or surveys.
  • Users can opt out of traditional, contextual, or behavioral advertising.  [should be opt-in for student advertising]
  • Users can opt out or unsubscribe from marketing communications.   [should be opt-in for student advertising]

What about the other Cookies and Trackers still on the Zoom for Education page?

Remember when on the Zoom for Education webpage, you will see a pop up box asking if you want to opt out of third parties using your information–we said DON’T IGNORE THIS WHEN YOU SEE IT.   These are the cookie settings you see today when you click  More Info and Advanced Settings, and View Cookies. 

Notice  (orange arrows added) that Functional Cookies are still automatically Opted-In and include third parties like Twitter and Vimeo, New Relic, Salesloft, Milward Brown Digital, Pardot, and PayPal. 

Google (Google ads?) and Zoom cookies are required.

Clicking on Google Inc you see:  “Google operates Google Ads, Display & Video 360, and Google Ad Manager. These services allow advertisers to plan, execute and analyze marketing programs with greater ease and efficiency, while enabling publishers to maximize their returns from online advertising. Note that you may see cookies placed by Google for advertising, including the opt out cookie, under the Google.com or  DoubleClick.net domains.  For more information, see https://policies.google.com/technologies/ads ”

Clicking on Zoom you see:  “api.zoom.us, blog.zoom.us, connectnz.zoom.us, facebook.zoom.us, google.zoom.us, imauth.zoom.us, investors.zoom.us, launcher.zoom.us, log.zoom.us, recurly-callout.zoom.us, support.zoom.us, www3.zoom.us, www.zoom.us, zoom.us, zuora-callout.zoom.us”

Functional Cookies automatically opted-in

If these screen captures above are too small for you to see, or too buried for you to find, here’s a quick little video of Zoom’s required and automatically opted-in cookies.

Final Notes

The Common Sense privacy evaluation does not mention that, as of March 31, 2020, Zoom is also a Common Sense partner in the Wide Open School initiative, as is Apple and Google.  Bill and Melinda Gates and Google also fund the initiative (no mention of Zoom funding).   As one commenter on Common Sense’s Ultimate Guide to Zoom stated, “This is a great article and covers some primary questions I have as a parent. Yet I can’t help wondering if this is a promoted post from Zoom!”  I tend to agree.  Better to be transparent and disclose any funding or endorsement or partnership when evaluating a product.

Also, the Wide Open School initiative, which is curated by Common Sense, is meant to encourage schools and parents to implement specific edtech programs during the COVID shift to remote learning. They make the following fine-print disclaimer:

A note on privacy

“While we have tried to favor sites that don’t require login, some do require registration. The provided resources include links to external websites or applications that are governed by their own privacy policies or information-collection practices, which may be substantially different from those of Common Sense. We encourage you to review the privacy policies and information-collection practices of any external websites and apps before using them with children. Many organizations have stepped up and made their resources free for kids during this critical time.”

In other words, you as an educator or a parent are on your own in trying to decipher whether the privacy protections for a specific program are strong, weak or non-existent.  It would be great if Common Sense, who does edtech privacy evaluations on a separate website,  would provide a privacy analysis  of each tool, or at least highlight the specific partners who have “privacy policies or information-collection practices, which may be substantially different from those of Common Sense“.  This would help guide the decisions of educators and parents about each of these partner tools Wide Open School is promoting.

Is Zoom for Education a K-12 School Service?

Colorado has a state law that requires contracted edtech (school service providers) to be transparent about the data elements they collect, how the data are used and to list every subcontractor who has access to the data.  Zoom doesn’t think they need to comply with this transparency law because they claim, “Zoom is not a School Service and is exempt from the requirements of the law.” The Colorado Attorney General’s privacy office is investigating whether Zoom threatens student privacy; let’s hope the Attorney General enforces Colorado law and requires Zoom to be transparent about how they and their subcontractors and third party apps (with SDKs) use student data now… and since March 2020.

It sure seems like Zoom is a school service:

  • with a dedicated K-12 Zoom for Education webpage,
  • separate Zoom K-12 privacy policy,
  • Zoom white papers, blogs and tutorials for K-12 teachers and students,
  • Common Sense gave Zoom high ranks for clearly being labeled as serving a school purpose, “primarily used by, designed for, and marketed toward students in grades preK–12.”
  • Zoom is a Wide Open School preK-12 online education resource and partner,
  • schools are requiring students to use Zoom remotely and recording video sessions and transcripts, students are answering school related questions, turning in school work (These are education records under FERPA.),
  • Zoom actually described itself as a “K-12 service” in its prior K-12 privacy policies
  • For purposes of FERPA,  Zoom is considered a “school official”

Zoom is being used as a service in thousands of schools nationwide.

It’s difficult to know if  Zoom is a threat to student privacy since Zoom keeps changing its privacy policies and cookie tracking practices, and Zoom won’t answer transparency questions about how data elements are used and shared.

What  (little things) you can do to protect your student on Zoom.

In March 2020 we wrote this piece advising parents and educators to seek alternatives to screen time, get outdoors, cover your camera when possible. If your school requires your student to use Zoom, ask your school if your student can keep their camera off. We would add to turn off (opt-out) of  non-essential cookies when possible.  If using your home computer or device, you can install free plug-ins like EFF’s privacy badger,  Lightbeam, Ghostery, uBlockOrigin that will also alert you or block third party trackers. You can also use a web browser like Brave or Firefox that will block ads and spyware.

Honestly, as a mom, I think I speak for most parents when I say that Zoom for Education (and all the virtual learning companies) should be required to tell parents how their children’s voice and video and data are used, and should be required to let parents know who else has access to our kids’ information. These companies should not be allowed to exploit students for marketing and advertising.  This pandemic is tough enough, the last thing parents need is worrying about a company profiling their student.  Parents and teachers are just trying to survive and teach our kids.

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Parents question College Board’s use of student data

Is College Board allowing third party advertisers, keystroke loggers, and behavioral analytics to track students?  “Recording everything they do?”

With the move to online learning, many parents are asking edtech companies, “What are you doing with my child’s data?”  That seems a reasonable question. As a parent myself, I have wondered how the College Board uses and monetizes students’ data.  Similar to a recent investigation by Consumer Reports, I recently discovered that College Board allows third parties such as Facebook and advertisers such as Adobe Marketing, Google Ads, Bing Ads, Yahoo and more to track users on multiple College Board websites. However, in addition to these ad trackers, I documented where the College Board apparently utilized hidden analytics tools, including one that records everything a user does on a website and offers keystroke logging and “behavior tag” analysis of users.  I also discovered that College Board apparently required typing samples from students, asked students to give College Board an unlimited right to use their AP written and oral responses, and College Board changed their AP Terms of Service after students agreed to them in Fall of 2019.  I wonder how many parents or students know this about College Board.

The College Board, a signatory to the Student Privacy Pledge which promises not to sell students’ personal data for behavioral advertising and promises to only disclose data for educational purposes, is also the owner of the PSAT, SAT, and Advanced Placement (AP) exams.  The College Board appears to be a very profitable “non-profit” that also receives considerable public subsidies. This report suggests the College Board is a hedge fund which has money in multiple offshore accounts, and has assets in excess of $1.1 Billion.  According to 2018 tax records, College Board paid David Coleman, their CEO, an annual salary of over $1.5 Million, and paid multiple staff salaries in the $300-500,000 range, including Trevor Packer the VP of AP programs, whose annual salary in 2018 was $526,359. As seen in this letter to a parent, the College Board uses its non-profit status to claim exemption from California’s Consumer Privacy Act.

College Board sells licenses to access student data. Do they also sell student data for advertising purposes?

The College Board profits from selling exams but also profits from licensing students’ data. As we wrote in this 2017 Washington Post piece, the College Board profiles students’ geographic, attitudinal and behavioral information and sells licenses to institutions and researchers, allowing access to student data.

“The College Board sells licenses to access the data through a tagging service called College Board Search. The Segment Analysis Service™ is one of three featured tools of the Search, along with the Enrollment Planning Service™, and the Student Search Service®. These are “enhanced tools for smart recruitment.” The College Board’s Authorized Usage Policies states, “Student Search Service in connection with a legally valid program that takes such characteristics into account in furtherance of attaining a diverse student body.”…and allows college admission professionals to identify prospective students based on factors such as zip code and race and to “Leverage profiles of College Board test-takers for all states, geomarkets, and high schools.”

In December 2019, the College Board was named in a class action lawsuit for improperly obtaining and selling student data. The lawsuit, which was recently amended, mentions selling student data to targeted advertisers such as Facebook,

“While students were made to believe the results of these tests would significantly impact their futures, to College Board the tests served a wholly different purpose – i.e., to obtain highly valuable personal student information to benefit its own business interests and increase its revenues, which exceeded $1 billion in 2018. College Board obtained the students’ personal information using unfair and deceptive practices and then unlawfully released, transferred, disclosed, disseminated and sold the information. The deceptive practices used by College Board to obtain the personal information included: (a) misrepresenting that it did not sell the information; (b) misrepresenting that it only disclosed nonidentifiable information to third-party targeted advertisers such as Facebook; (c) requiring students to create online accounts for the purported purpose of registering for exams when, in fact, the online accounts provided College Board with a mechanism to obtain massive amounts of personal information that it then unlawfully disclosed and disseminated to third parties…If only one third party were to purchase the personal information of the 2.5 million children who take the AP Exams the total price would be $1,175,000. Obviously, College Board sells data to as many customers as possible.”  [Emphasis added]

Recent changes to College Board’s AP platform: everyone must join online.

In August of 2019 the College Board changed how students and teachers use Advanced Placement (AP) curriculum and assessments by creating new online tools, the online AP Classroom / MY AP account. According to the College Board,

“It all starts with joining the online system. This step unlocks new digital tools and resources that students, teachers, and coordinators can use throughout the year, including an AP question bank and Personal Progress Checks. … Students who don’t already have a College Board account must create one.” [Emphasis added]

The College Board AP Central website boasts “Everything streamlined. Everything online.” In creating the required online College Board account, AP students are asked to provide substantial personal information. Here is a non-exhaustive list: Student email address*, Student home address*, Student Date of Birth*, Student cell phone number, race, parent education level, parent name, parent email address, classes the student has taken or intends to take.  (*=required)  Note: the student MUST also agree to the privacy policy and Terms and Conditions* when creating this required account: “By submitting this information, you are accepting the Site Terms and Conditions and Privacy Policy governing the College Board’s website.”  Take it or leave it.  College Board is the only company offering high school students an exam to earn college credit.

In the fall of 2019, College Board also began requiring school AP Coordinators to register students for the AP exams and electronically submit an  AP Participation Form, with “a few final questions” and an AP Survey.  As of this writing, I was unable to find the 2019-2020 AP Participation Form, final questions, or the AP Survey mentioned in the AP Coordinator’s Manual Part 1 and Part 2.  What are schools agreeing to when they register students for AP exams? What are students agreeing to when they create an AP account,  use AP Classroom, or take AP exams? 

College Board has changed the AP Terms of Service/ Terms and Conditions since Fall 2019.

Since Fall of 2019,  we have found at least 4 different versions of AP Terms for students.  Which set of AP terms are students beholden to?  Here is a capture of the October 2019 MyAP terms thatstudents could see and were required to agree to, when they created their online AP account; here is slightly different public version of MyAP terms. Here are the APCoronavirus terms, and here is a capture of the  MyAP terms as of July 2020, that students see if they log into their MyAP account.  Which set of AP terms are students agreeing to?  Excerpts from this Fall 2019 version of  MyAP Terms and Conditions state,

  • “You acknowledge that it is not the responsibility of College Board to determine whether your school is required to obtain parental consent”
  • “AP Student End Users. Any data provided about you may be used (in the aggregate and/or anonymously) for research purposes, to prepare research reports, and/or in AP Exam ordering and registration processes. Occasionally, College Board researchers and their subcontractors may contact students to invite their participation in surveys or other research. Data collected from the AP Classroom system could also be shared with researchers and partners.”
  • “College Board does not serve Ads in the Services or use Customer Data for Advertising purposes.”    See full version of these terms archived here.

To view and send their AP scores, per screen capture above, students were required to agree to these new (July 2020) Terms and Conditions which added new language, including the following:

  • “Students access AP Services as authorized users of their respective Schools. However, when Students take AP Exams, they do so in their personal capacities, and the scores they earn are their own. Accordingly, in order to take AP Exams, Students are required to enter into a separate agreement by accepting the AP Terms & Conditions prior to taking their first AP Exam.
  • Similarly, when Students access College Board services that are not AP Services, Students again do so in their personal capacities, not as Students of School. Non-AP Services may include, but are not limited to, SAT® registration, college score sends, linking a College Board account to Khan Academy®, creating a college list on BigFuture™, or applying for a scholarship.
  • AP Classroom and Pre-AP Classroom are hosted by Academic Merit, LLC, a third-party platform that is prohibited from using data collected on AP Classroom and Pre-AP Classroom for any purpose other than delivering services to College Board.
  • College Board may use Data for its internal research purposes. College Board may also disclose aggregated and/or de-identified Data with trusted third parties.” [Emphasis added]

The  new language in the July Terms says students who took the AP exam do so in their personal capacity–-this is concerning.  The school had to register the students for the AP exams and the school had to agree to the Terms in the elusive Participation Form– so why do students suddenly have to agree to new Terms saying they took the exam at their personal capacity – AFTER the fact ?  What is College Board trying to avoid?

Further, I find it problematic that students had to go onto the College Board website (apparently with ad trackers and analytics trackers) to even READ the AP Terms and Conditions.  And in at least two cases, (October and July  MyAP Terms), students actually had to submit personal information: create an account and log-in to see the MyAP Terms which they were required to agree to.

It makes my head spin trying to keep all these AP Terms and Privacy Policies straight.  But imagine being a 16 or 17 year old, trying to navigate this.  Should students be agreeing to all of these Terms and Conditions just to take an exam and see their scores?

Can students opt out of sharing their personal data with subcontractors and researchers?  If College Board does not use customer data for advertising purposes, why are there several advertising companies tracking users on College Board websites?  If the data are anonymous, why are researchers and subcontractors contacting students? Selling student data and targeted advertising are prohibited by the Student Privacy Pledge and by many state laws. Interestingly, this Bulletin for AP Students and Parents states College Board will not sell or share or rent student data; however, pay attention to the exceptions.

 “Except as described in this publication, or to share with our operational partners for the purpose of administering testing services and generating score reports, the personal information you provide to College Board will not be sold, rented, loaned, or otherwise shared.” [Emphasis added]

Selling student data

This November 2019  Wall Street Journal piece,  For Sale: SAT-Takers’ Names. Colleges Buy Student Data and Boost Exclusivity, reports that College Board sells student test score ranges, names, and demographic information,

“College Board sells lists of high-school students’ names, ethnicities, parents’ education and approximate PSAT or SAT scores, at 47 cents a name. Each year, 1,900 schools and scholarship programs buy combinations from among 2 million to 2.5 million names, College Board said, declining to say how many names in total it sells. Schools target combinations of geography, socio-economic class and academic interests. A college could buy a list of, say, soccer-playing Caucasian girls from Colorado, Wyoming and Montana who scored 1,200 to 1,300 on the PSAT, are interested in engineering and whose parents didn’t attend college.”

This case study from a College Board stakeholders’ workshop clearly lists “Buy Names –> Analyze” and “Purchase Flow”; other pages of the case study list tagging and analysis of student data by ethnicity, family income-band, socioeconomic communities, marketing zones and listing student names that have not been sold on any order.

In May 2018, the U.S. Department of Education issued significant guidance that prohibits states  or districts to allow testing companies like College Board to sell or re-disclose student assessment data, including test score ranges, without parent consent.

Regarding testing companies,  their pre-test surveys, and student privacy,  the U.S. DoE guidance states,

“In connection with these college admissions examinations, testing companies administer voluntary pre-test surveys asking questions about a variety of topics ranging from academic interests, to participation in extra-curricular activities, to religious affiliation. …the testing companies then sell this information to colleges, universities, scholarship services, and other organizations for college recruitment and scholarship solicitation.

…The administration of these tests and the associated pre-test surveys by SEAs and LEAs to students raises potential issues under the Family Educational Rights and Privacy Act (FERPA), the confidentiality of nformation provisions in the Individuals with Disabilities Education Act (IDEA), the Protection of Pupil Rights Amendment (PPRA), and several recently enacted State privacy laws, and generally raises concerns about privacy best practices.”

“contracts between testing companies and SEA, LEAs, should include provisions assuring that before PII is disclosed nonconsensually, the testing companies (when acting on behalf of the SEA, LEA, or school) will comply with the privacy protections required by Federal law, specifically FERPA and IDEA. When contracting with the testing companies, SEAs, LEAs, and schools should also specify in their contracts that there is a general prohibition under both FERPA and IDEA regarding the unauthorized use and re-disclosure of PII from students’ education records (including any biographical or demographic information about the students provided by the SEA, LEA, or school to the testing companies, and the students’ test scores or test score ranges)”. [Emphasis added]

No Contract for AP?

In this October 2019 letter, I asked the Colorado Board of Education for help with transparency about the data collected and shared via the new online 2019-20 AP format. Colorado’s Student Data Collection Use and Security law requires contracted education providers and their subcontractors to be transparent about data elements collected, their purpose, how used and shared. However, as mentioned in the letter above, I could not find a single school or district in Colorado who had posted a signed AP contract with College Board. School administrators that I spoke to alleged their AP contract negotiations with College Board had stalled for over two years, and they were unable to get College Board to sign an AP contract.

Is College Board refusing to sign AP contracts because they don’t want to be transparent about their use of student data?

AP Exams Moved Online, at Home. College Board President said students’ cameras and microphone would be turned on.

For the first time ever, College Board announced that the  2020 AP exams would be administered online and students would take the AP exams at home. When explaining what this online, at-home exam would look like for students, on April 15, 2020 EdSurge quotes the College Board president, Jeremy Singer, as saying the camera and microphone will be turned on and the exam will use the same software as the pre-test Demo.

AP testing was chaotic and fraught with technical glitches

During the first week of the online AP exams, College Board frequently posted updates on Twitter. Students responded with frantic questions including asking why the College Board required a typing sample on the test, when they did not ask for a typing sample on the Demo. Thousands of stressed-out students  reported that they were unable to submit their completed AP test because of technical glitches and problems with the online submission process. This May 20, 2020 Verge article entitled, “Students are failing AP tests because the College Board can’t handle iPhone photos” quotes a student commenting on the College Board’s  tweet tips being too late to help. OneZero writes about Fake Tweets, Broken Tests, and a Misinformation Campaign: How The College Board Botched Spring Semester. The Washington Post Answer Sheet also wrote about the botched online AP tests; author Valerie Straus questions the actual number of students unable to submit their test responses.

The botched online AP tests resulted in another lawsuit against College Board.

The Washington Post Answer Sheet and Valerie Straus followed up on the subsequent class action lawsuit. The lawsuit on behalf of students who encountered problems taking the online AP exam, claims breach of contract and discrimination against students with disabilities. (The College Board added a new submission procedure during the second week of testing; this new procedure came too late for the many students who were unable to submit their exams the first week.)  The amended complaint also alleges that College Board required students with disabilities to log into the College Board’s BigFuture website to check the status of their disability accommodations and also claims that College Board did not honor student accommodations for breaks,

“The lawsuit asks that the College Board accept any test answers from last week’s AP tests that can be shown to have been completed in time by time stamp, photo and email. It charges that the College Board ignored warnings that giving AP tests online would discriminate against students with disabilities and those who did not have access to technology or the Internet at home to take the exams. [College Board] instructed all students with disabilities who had applied for accommodations to log in to Defendants’ “Big Future” platform to find their accommodation decisions. Had M.W. not been disabled and searching for her accommodations, she would not otherwise have been required to log into Big Future. M.W.’s Defendants accommodations letter states that she is entitled to “extra breaks.” However, when changes to the AP Exam format were announced, M.W. learned that the at-home AP Exam format did not allow for any breaks whatsoever.”

It’s important to note that College Board’s BigFuture Scholarship Search collects students’ disability type, religious affiliation, citizenship status, ethnic and minority background and special conditions such as cancer or hemophilia.  At the time of this writing, I could not find a specific privacy policy or terms of service for how BigFuture uses or shares this personal and sensitive information. However, this archived College Board website states that while College Board never shares disability status or test scores, they do share (sell licenses to?) test score ranges, including AP score range, if students opt-in to Student Search Services.

Practice, Practice, Practice: College Board tells students to take the online pre-test AP Demo.

To avoid testing glitches, students were instructed multiple times to go to the College Board website and practice with the exam Demo  before their actual exam, to make sure they were familiar with the online format and to confirm their device and browser were compatible.

I took the online AP Exam Demo.  I was shocked at what I saw. 

Granting College Board Unlimited Right to Use Student Data?

This permission to allow College Board unlimited right to use student data for educational research and instructional purposes was AUTO FILLED to “Accept”.  I am told this same question,  auto filled to “Accept”, also appeared on the actual AP exams.  How many students declined this permission?

We know data can be re-identified or machine matched. (See here, here, here.) This permission notice only states that student name and school will not be used, but College Board collects a student’s date of birth, student ID, parent and student address, email address, cell phone, location, device information, etc. This permission for data use apparently includes oral responses; a person’s voice is personally identifiable (more on biometric data below).  Will the College Board tell us how many students actually agreed to grant the College Board the unlimited right to use, reproduce, and publish their free response data?  “Educational research” is very broad; can students ask to see how their data are used, shared, or profiled?  Can a student change their mind, retract their consent and ask to have any shared data deleted?

Required Typing Sample Before Every Online AP Exam? 

Many students on Twitter and Reddit said they had to submit the same online typing sample for every AP exam. Students were apparently instructed to type the same short sentences about plagiarism, cheating, and how their grandfather picks up quartz and valuable jewels.  These sentences used every letter of the alphabet, and students were told to copy them word for word, typing in their typical typing style during the 30 minute pre-test session. There was no typing sample on the AP Demo exam.  

Your typing pattern is a biometric identifier, unique to you, like a fingerprint or DNA. 

Many states have biometric privacy laws protecting voice and unique characteristics of an individual that can be used to authenticate a person’s identity (oral response data is mentioned in the consent for unlimited right to use data, above). Keystroke data are specifically protected under California Consumer Privacy Act.  If students were asked to submit typing samples, did College Board obtain informed user consent where necessary and how are College Board or third parties using this biometric data? As this PC World article states, “AI-based typing biometrics might be authentication’s next big thing”,

“Identifying or authenticating people based on how they type is not a new idea, but thanks to advances in artificial intelligence it can now be done with a very high level of accuracy, making it a viable replacement for other forms of biometrics.”

Finally, when taking the AP Demo, I had no choice but to accept the Terms and Conditions.

I couldn’t go on to complete the first question of the Demo exam, unless I checked yes. I had 3 minutes and 30 seconds to read and understand these long legal Terms and Conditions. I ran out of time; the clock expired, but the “Continue” box remained greyed-out until I clicked “I agree to the Terms and Conditions”.  I am also told that students had to click “I agree” to the Terms and Conditions in order to complete the online AP exam. This type of “forced consent” feels more like entrapment.  Will the College Board report the statistics on how many students even opened these Terms and Conditions, and how many students  just clicked agree without opening the Terms?  This Deloitte study found that in general, 97% of  young people agree to conditions without ever reading them.

Third parties,  behavioral analytics, and ad trackers on College Board websites  

To see a detailed report of trackers that Lightbeam and Ghostery found on College Board websites, click here.

I took the practice AP Demo using the Firefox browser with the Lightbeam plug-in and Ghostery add-ons, independently; these tools are free to the public, easy to use and show third party connections and traffic between your device and the internet. I was shocked at what I saw.  When I visited this College Board AP Exam Day Experience (with Coronavirus updates) webpage, I clicked on Demo which brought me to this AP2020 exam demo webpage.

I visited only these 2 College Board public facing websites, which according to Lightbeam and Ghostery, had 26 third parties including YouTube (there was a video tutorial on the AP exam day experience webpage), Google Ads (Doubleclick), Bing Ads (Microsoft), Adobe digital marketing, a Geolocation detector, 2 site analytics trackers including a first-party screen recording and analytics tool called LuckyOrange, found on the College Board’s AP Demo test page.

LuckyOrange:  Keystroke Logger and Behavior Tags

Lucky Orange claims to let you see everything a visitor did on your webpage, offers recordings, ability to see where visitors click, how they use their mouse, and offers keystroke logging and behavior tags.  The Lucky Orange website says,

“Lucky Orange will automatically create a recording of every visitor to your website.  …Filter through millions of recordings instantly and segment the data by browser, OS, referring source, location, device, behaviors, and more. …Watch how customers use their mouse …Segment by location. Segment by device.  …Similar to a DVR, you can play back everything a visitor did.”

Why didn’t College Board disclose their use of this invasive screen recording to users?  What data did College Board enable Lucky Orange to collect, and will this data be shared or licensed?  Can users ask to see their Lucky Orange data and also have it deleted?

Facebook and ad trackers were also found on the SAT registration website.

We have also seen Facebook connecting to College Board websites in the past. In February 2019 while registering for the SAT via the College Board website, this student had 36 different third parties interacting, including Facebook, and Yahoo, Google, Bing, Adobe ads. Ghostery blocked 5 Advertising Trackers: Adobe Audience Manager, Adobe Test and Target, Yahoo.DOTtag, Bing Ads [Microsoft], Facebook Custom Audience and 1 Social Media Tracker:  Facebook Connect and 1 Unknown Google Tracker on the College Board SAT registration website.

College Board Privacy Statement mentions sharing nonidentifiable data with Facebook & marketing companies. 

When creating your account on the College Board website, clicking on Privacy Policy takes you to this College Board Privacy Center page. Further clicking on Privacy Statement brings you here with a dizzying array of options to “Learn More”. Choose Cookies and Do Not Track Signals. You will see that College Board allows third parties to collect user information; they specifically mention third parties such as Facebook.

“We do use third parties, such as Facebook, to provide information about our educational products. Only hashed, nonidentifiable information is provided to these third parties. Only individuals that have independently created an account on our site and opted in to receive marketing communications from us may receive College Board interest-based advertising on such third-party sites. No personally identifiable information is shared with those third parties.” …“The College Board participates in the Adobe Marketing Cloud Device Co-op to better understand how you use our website across various devices.” [Emphasis added]

Google/YouTube data collection are also mentioned.  Why isn’t Lucky Orange mentioned?  What other third parties are collecting student data from the College Board websites?

Note: Hashing is not anonymous.

It’s also important to note that according to this FTC blog, hashing data fails to provide effective anonymity. As Wolfie Christl explains in this Cracked Labs report, hashed data is not really anonymous; it’s a pseudonym that companies can use to share and match data to individual users across devices and platforms. 

Did the College Board direct students to their AP website and AP Demo page, asking students to take the Demo exam, while allowing third parties to collect student information for Digital Marketing and Google ads, and also behavioral analytics, recording students’ mouse clicks and “everything they do”?  What is the educational purpose in digital marketing and recording everything a user does?

I asked the College Board about AP data collection, sharing, third parties.  They said that only ONE third party had access to student AP data.

In April 2020 I asked the College Board 8 questions about data collection and third party sharing associated with their new online AP tests.  Here are the College Board’s April 28, 2020 answers, by way of assistance from the Colorado Board and Department of Education.  See full letter and College Board’s relayed response here.  One question I asked: What third parties or subcontractors will have access to student data and for what purpose? College Board’s response listed only ONE third party  or subcontractor (ETS) had access to student data. (Remember, this version of  My AP Terms and Conditions  seemingly contradicts this College Board statement as it lists FOUR College Board AP Subcontractors: Academic Merit LLC,  Alorica Inc., Educational Testing Service, Paperscorer. The College Board response doesn’t mention additional subcontractors or website third party trackers, advertisers, analytics or cloud storage companies. They declined to answer many of my questions “in order to protect the integrity of test security”. College Board’s response also said they would not require students to have their cameras turned on to take the AP exam, which contradicts the College Board President’s statement.

U.S. Senators also asked about College Board’s third parties and collection of student data.

Valerie Straus wrote about Senators’ letters sent to both databrokers and edtech companies in her August 2019 Washington Post Answer Sheet piece, Legislators ask 50-plus firms to explain how they use the ‘vast amount of data’ they collect on students. Senators received responses from many of these companies, as mentioned in this footnote comment in the Campaign for Commercial-Free Childhood and Center for Digital Democracy’s March 2020 letter which asks the FTC to conduct studies on companies collecting data from children, including ed tech companies. The CCFC letter and footnote state,

“The Senators received responses from 37 ed tech companies and 3 data brokers. …Most companies claimed they retain the information in identifiable form until the data is no longer relevant to provide the service; at that point, they anonymize the data and retain the derivative data in aggregate form. Several stated they obtained additional data from third parties like National Student Clearinghouse or social media sites, and many stated they work with third-party contractors or vendors to provide services in connection with their software or courseware (and include contracts prohibiting personal data from being used for any purpose other than providing services specific to those programs). Many companies stated that they do not disclose data collection to parents or entertain requests to delete or correct data because they understand that to be the schools’ responsibility. Finally, many companies said they store information on cloud-based servers, and only four companies said the students’ data is encrypted.”

When I reached out to the Senate for follow up, I was unable to get a copy of the College Board’s response. The Senate Aide I spoke to said they were not releasing the response letters at this time but I was able to ask questions about the responses in general. I asked if any of these companies said they do audits to ensure their third parties are using student data only as permitted by their contractual obligations. I also asked if responding companies used geolocation or collected student IP addresses, which is important with schools shifting to online learning at home with personal devices and home internet. How do these edtech companies or their third parties track and use student data from their homes?

Student data is a predictive goldmine.

When people talk about moving assessments and curriculum to online learning, I am reminded of this 2015 quote about (paper based) state tests given at the end of the year; the author said they were “Initiated in the dark ages of data poverty” but “better, faster, cheaper data is available from other sources”. What other sources? Online assessments with embedded data collecting algorithms? Online transcripts and data badges and online tools that measure and track student strengths, weaknesses, passions and emotional patterns are being promoted. Before collecting or sharing these predictive and sensitive data, parents must have equitable options, give informed consent, and the ability to refuse sharing sensitive student data with organizations and companies.

As this Parent Toolkit for Student Privacy explains,

“When students browse the internet — whether at home or school — their information is collected by online companies, bundled as consumer profiles, and then sold in the shadowy data market. Because this data has the potential to accurately predict feelings, motivations, and behaviors, it may be purchased by colleges, employers, mortgage lenders and insurance underwriters to evaluate an individual’s suitability for those services and products.”

We live in a world where schools are pushing the boundaries of surveillance technologies, with facial recognition and data collecting digital learning platforms, where machines reading our emotions is a $20 billion dollar industry. Corporations are pushing for digital identities on blockchain for everything from immunity passports to education,  Artificial Intelligence (AI) is embedded in edtech tools and cloud platforms where machines can automatically make predictions about students, virtual tutors will provide “personalized” learning to students, and algorithms are keeping students out of college. We have teachers conducting brain scans in the classroom, a headband that measures student brain waves, and a scarf that will buzz if the student is distracted. Researchers now suggest using digital fingerprints and personality profiles from your social media posts to predict your future job.  We have K-12 online assessments that  measure students’ social emotional skills and student engagement by how fast the student answers, and infers that the “lack of test engagement is a symptom around a lot of deep-rooted problems”.

Moving testing to an online platform means increased opportunity for data collection, use of artificial intelligence and data analytics. In regards to student data and online assessments, the answer is not more data or online tests with hidden algorithms, or tests that instead measure students’ emotions, mental health, or personality. The answer is not simply a different test company. The answer is not compelling a student to agree to terms of service; privacy is not a right you can click away. College Board and other organizations, non-profit or otherwise, who are using student data must respect children’s privacy, agree to stringent data sharing contracts that require parent consent and transparency about data elements collected and shared, review algorithms for accuracy and bias before collection and processing of student data, prohibit advertising, and never sell (or license) student data. We need enforceable laws surrounding student data collection and use, with steep penalties for misuse. Privacy is a basic human right, not a luxury, and children should be protected, not profiled, stereotyped, licensed or used for profit.  Organizations collecting and using student data can and should do better.

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Parents: Google Classroom is not your friend

The following is by Carrie McLaren, a Brooklyn parent.  If others have similar experiences with Chromebooks, please let us know at [email protected]

A couple of years ago, my then-4th grade son started watching YouTube videos about Magic, a trading card game. These were snoozy, lo-tech commentaries that struck me as quasi-educational. But I soon noticed that YouTube’s algorithm would start recommending more and more “engaging” videos —  a video of white gamer known for dropping the N-word, for instance.

A close friend noticed the same thing happening with her teen. The boy watches videos about American history and started slowly being fed conspiratorial, alt.right nonsense. The racism was not intended on Google’s part. It’s simply the formula we’ve seen all over media platforms: big emotions + edgy content = more engagement. YouTube is in the center of the attention economy, after all, and YouTube’s goal is to keep users watching YouTube.

This economic imperative doesn’t end with Google Classroom. Classroom is just another piece of Google’s data-mining machine. Why school districts are so eager to jump on board the platform is hard to fathom were it not so cheap and convenient. But as anyone with a passing familiarity with Big Tech knows, you get what you pay for. When the tech is free, you are the product.

Prior to distance learning, my son had a Chromebook that he could log into via his gmail account, which we could monitor via Google’s parent controls, Family Link. Once we started distance learning, he needed to login via his school’s gmail. But these Classroom accounts are not subject to Google’s parent control. So, thanks to Google Classroom, my son could log into his Chromebook using his school account and potentially access porn sites, spend the day watching YouTube and ads hawking age-inappropriate games, or do pretty much anything else on the internet, unguarded.

Odd, yes? Chromebooks are often sold as the ideal student laptop. When I contacted Google about this (6/17/20), the customer service rep said it’s the school’s responsibility to limit adult sites and other distractions, not Google’s. But schools can only limit devices linked to their individual network; they cannot do this when students are working from home.

When I expressed concern about limitless YouTube during the home/school day, the Google customer service rep told me not to worry: “Students can’t use YouTube via their school account.”

I laughed at this because my son’s YouTube use amped up dramatically when he started relying on his school gmail account. Google’s subterfuge here runs deep. It’s true that a student cannot “like” or comment on YouTube videos via a student account. Nor can they view their watch history. But they can watch as many YouTube videos as they like. And just because they can’t view their own watch history doesn’t mean Google isn’t tracking that watch history!  Whenever my kid would open a YouTube browser, the home page would be highly tailored to his interests, luring him down a rabbit hole expertly tuned to keep him hooked.

If I want to limit my son’s internet access during distance learning, I need to get rid of the Chromebook and use a different laptop  (Apple and Microsoft have parental controls that can function with Classroom).

Or invest in expensive network-based parent controls, such as Circle. Or, I suppose, I can stop using Google Classroom and give up on school.

Is anyone at the NYC Department of Education thinking about this?  Anyone at all?

– – – Parents, one trick I’ve fallen back on is go into settings and delete my son’s Watch History,  Search History, and turn off targeted Advertising.  I then turned off Watch & Search history by putting them on Pause. These changes make the site a little less addicting and more diverse. 

—Carrie McLaren

 

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Budget cuts at NYC Department of Education may threaten student privacy

The following was written by a concerned stakeholder who prefers to stay anonymous.  One wonders if the budget savings involved in DOE’s decision to cut the only part-time staff assistant vetting research proposals is worth risking student privacy.

NYC public school students are diverse demographically, culturally, linguistically, and academically and there are a wide variety of programs established to meet their needs. The NYC Department of Education Institutional Review Board (IRB) reviews over 500 research proposals every year, many of which aim to evaluate these programs and test new curriculums.  A large portion of these proposals target the most vulnerable NYC DOE students and families.

An IRB is an administrative body that is formally designated to review human subject research proposals, to protect the rights of those individuals who are recruited to participate in research activities.  For most people, the mention of an IRB conjures images of drug trials or medical treatment research.  However, IRBs don’t solely exist for biomedical research. Social science research that collects personal information about participants is also subject to IRB review, and education research is no exception.

Historically, the NYC DOE IRB Board has been supported by only one full-time Director and only one part-time consultant who are tasked with initial review of all submitted proposals, communication with the research community, as well as oversight and compliance monitoring. In addition, there are two Boards made of up 30 volunteers who vet the proposals after the initial review by staff. Comparable institutions reviewing the same volume and type of research normally have between 3-5 full-time administrative support staff to perform initial reviews and support Board members (aahrpp.org).

Faced with a projected deficit in the billions of dollars, the NYC DOE has opted to eliminate the one part-time IRB assistant position, which will reduce the DOE’s ability to thoroughly review the research studies being proposed and could open the doors to a whole host of privacy and confidentiality breaches.

Proposed studies submitted to the NYC DOE IRB may ask questions regarding family immigration status, financial hardship, experiences with abuse or neglect, sexual practices of children, drug and alcohol use and abuse, and physical or learning disabilities or challenges or more. Researchers also frequently request extensive FERPA-protected student records including disciplinary and suspension data. The NYC DOE IRB is the sole DOE body that reviews these requests and ensures that inappropriate questions – including immigration status — are removed before the study is approved and introduced to students and families.

In reviewing these proposals, the IRB ensures, among other things, that:

  • The risks to students and families are minimized by using procedures that do not unnecessarily expose the research participants to risk.
  • The selection of students and families for research participation is equitable.
  • Research participants are adequately informed of the risks that will be involved in the research.
  • The research plan, when appropriate, makes adequate provisions for monitoring the data collected to ensure the safety of the subjects.
  • There are adequate provisions to protect the privacy of the research subjects and to maintain the confidentiality of the data.
  • Appropriate additional safeguards have been included in the study to protect the rights and welfare of research subjects who are likely to be vulnerable to coercion or undue influence (e.g., children, non-English speakers, undocumented, economically or educationally disadvantaged persons).

Absent NYC DOE IRB review and oversight, many of these research studies could move forward with limited safeguards for NYC DOE students and families.

The NYC DOE IRB’s historic commitment to student privacy and ethical research must be preserved. Due to COVID-19 and the shift to online learning, access to students is now being sought via telecommunication platforms such as Zoom and Google Meets, and online classroom platforms such as Google Classroom. Much sensitive data detailed previously are now being collected using these platforms.

Faced with an avalanche of research proposals focused on the impact the pandemic and the shift to remote learning, the NYC DOE IRB is needed now more than ever to combat against big data research and the exploitation of public school students for profit. It is with these concerns in mind that this institutional cornerstone requires a revamp involving an influx of resources, and support.

Those who care about student privacy should be outraged with the NYC DOE’s shortsighted and nonchalant decision to cut staff from an institutional entity whose mission is to protect 1.1+ million students’ privacy.

It is with this dire call to action that we hope the NYC DOE will reconsider the elimination of the IRB assistant and do everything in their power to promote the mission of the IRB, make strides to advance its current means and abilities, and safeguard it from future crises. Appeals can be sent to the Office of the Chancellor ([email protected] ) and the office of the Chief Academic Officer, Linda P. Chen ([email protected]).

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Montgomery County, MD Parents Concerned About the Privacy and Security of Children’s Data Shared with Zoom and Google

The below post expresses concerns that are widely shared by parents throughout the country whose children are using programs like Zoom and Google Classroom that have not been thoroughly vetted for privacy and security protections.

by Joel Schwarz, Esq., CIPP

To say that 2020 has proven to be a challenging time for everyone would be an understatement.  Nowhere is this more true than in the education space where, with little time to plan , school systems around the country were required to convert in-person programs into remote educational programs, all the while wrestling with ensuring that children who rely on in-school meals still receive them, children’s special needs requirements are still met, etc.

Overall, school administrators, parents, and students alike have risen to the occasion in admirable fashion and deserve our gratitude and appreciation. That said, as the parents of students in the Montgomery County Public School (MCPS) (Montgomery County, Maryland), we’ve grown increasingly concerned about some of the technologies deployed to assist in remote learning. Two (2) companies in-particular stand out: Zoom and Google.

Our concern with Zoom stems from the fact that Zoom was never designed for the student/school setting, where there are special sensitivities relating to student privacy and data sharing, as well as FERPA and COPPA requirements.  While Zoom bombing (hijacking Zoom’s virtual meetings) has certainly been the most prominent issue in the press, other significant security and privacy concerns with Zoom include:

  • Zoom misrepresenting the encryption it uses, claiming to use “end-to-end” encryption, which Zoom later conceded was untrue (in an April 4 interview in the Wall Street Journal, Zoom’s CEO conceded that he’d “messed up on security,” but would begin working on true end-to-end encryption). Notably, in May 2020 Zoom announced its purchase of Keybase, a company that specializes in encryption solutions. This doesn’t solve Zoom’s lack of end-to-end encryption, however, as it’ll take time to integrate Keybase’s technology, during which time Zoom will still lack end to end encryption;
  • Zoom’s custom encryption is predictable, weak, and is vulnerable to cracking by hackers;
  • Zoom’s encryption keys may be retrieved from servers in China, giving rise to a risk that the Chinese government can (and may already have) forced Zoom to share all Zoom communications;
  • Zoom’s collection of information from students in excess of what is needed for purely educational purposes, potentially in violation of FERPA.

Interestingly, upon discovering problems with Zoom, a number of school systems walked back plans to utilize Zoom, including New York City public schools, Clark County Public Schools in Nevada, and schools in Utah, Washington state and beyond.  These actions were later followed by investigations into Zoom by Attorneys General offices of New York, Florida and Connecticut, to name a few.

Naturally, as parents of MCPS students, we raised similar concerns with MCPS.  Despite our requests, however, MCPS did not take action, nor were we provided with a look at the contract between Zoom and MCPS, or Google and MCPS (although we were given the option of opting out Zoom calls for our children).

We later learned that school districts in upstate New York had obtained more favorable terms and conditions from Zoom for their students, which any school district in New York can choose to opt into, including an agreement by Zoom to “delete any student, teacher and principal data it had collected or stored when the contract expires later this year.”

It seemed reasonable to us that Maryland students deserved the same protections.

Google also presents significant concerns for us as MCPS parents, because Google has been completely unresponsive to privacy requests made by MCPS regarding our children’s data. Specifically, last year the Montgomery County Council of PTA’s Safe Technology Subcommittee and MCPS initiated a “Data Deletion Week,” which required, among other things, that ed tech providers certify the deletion/purge of certain student data at the completion of the school year. Several other ed tech providers promptly complied, but Google failed to do so, and has continued in this failure for almost nine months now.

But Maryland parents are not alone in concerns about Google’s handling of students’ personal information.  The New Mexico Attorney General’s Office filed a lawsuit against Google in February 2020 for deceptive trade practices, alleging that once Google collects student data, it shares that data across all of its business segments “for its own commercial purposes” despite having promised to use it only for educational purposes. Likewise, privacy-focused Internet browser Brave filed a lawsuit with the Irish Data Protection Authority on March 16, 2020, alleging that Google fails to fence off data collected by its different services, sharing data widely across all business lines in what Brave refers to as “Google’s internal data free-for-all.” This is eerily reminiscent of the concerns raised by the New Mexico Attorney General.

Our concerns escalated further when, due to COVID-19, student use of, and reliance on, Google Chromebooks and Google Classroom increased exponentially, turning the small spigot of information that previously flowed to Google into a virtual fire hose, compromising the privacy of hundreds of thousands of Maryland students.

As a result of our concerns with Zoom and Google, we wrote to Maryland State Attorney General Brian Frosh, seeking his help and intervention.  Specifically, we requested that Attorney General Frosh’s Office take immediate action to ensure robust protections for student data acquired by Zoom and Google, including:

  • Publicly posting the Zoom and Google contracts with MCPS so that we have greater transparency into the privacy and security protections (or lack of them thereof) for our children;
  • Securing binding public assurances that Zoom and Google will secure and protect our children’s data, by:
    • segregating personal information and usage information from all of their other lines of business;
    • ensuring that all student data, communications and encryption keys remain inside the U.S.;
    • committing to not sharing or otherwise using student data for any purpose other than purely educational purposes; and
    • purging all student data and related information at the end of the current school year, or the end of the pandemic, whichever comes first, and then certifying this in writing, under oath.

To date, we have yet to receive a response from Attorney General Frosh’s office (our letter was sent on April 17 and was received on April 20). We nonetheless remain hopeful that progress is being made behind the scenes, as we’ve heard from individuals inside MCPS that the Maryland Attorney General’s office has engaged with them.

So as the old saying goes, hope springs eternal. In this case, we’re hopeful that Attorney General Frosh will eventually revert to us with positive news regarding our requests, because it’s only through AG Frosh’s intervention that we will ensure greater protection of our children’s data, and greater transparency for us, as parents, allowing us to make informed choices about our children’s education and personal information.

If you’re interested in staying abreast of our progress on this and other related issues and you live in Montgomery County, Maryland, please join the Montgomery County PTA’s Safe Tech Listserv by emailing [email protected].

And if you’re interested in hosting an online meeting, webinar or virtual coffee on this topic or related Ed Tech topic, contact your PTA President and then contact us  at [email protected], as we’d be happy to arrange a guest speaker(s) from the Safe Tech Committee to discuss these topics.